At NagiveCustom, customer satisfaction is our top priority. Since our products are made-to-order and personalized just for you, we have established the following policy to ensure a fair and transparent process.
• Timeframe: You have 30 days from the date of delivery to request a return or exchange.
• Discovery of Defect: If your item arrives damaged or faulty, please contact us immediately upon receipt.
We provide a full refund or a free replacement for the following cases:
• Damaged/Faulty Items: The product is torn, dirty, or has visible defects in the print (blurred or out of place).
• Wrong Product: You received an item that does not match your order (wrong size, wrong material, or different design).
• Size Discrepancy: The item's measurements differ by more than 1.5 inches from our provided size guide.
• Lost in Transit: The tracking information shows the package was lost or it hasn't arrived within the maximum estimated delivery timeframe.
To process your request quickly, please email us at [email protected] with the following:
1. Your Order Number
2. Photos of the shipping label on the package
3. Clear photos/videos showing the defective or wrong part of the product
4. (For size issues): A photo of the item being measured with a measuring tape
Because each product is custom-made based on your specific requirements:
• Change of Mind: We do not accept returns or provide refunds if you simply change your mind or ordered the wrong size/color by mistake.
• Restocking Fee: In specific cases where a return is accepted for a non-defective custom item, a restocking fee of up to 10% may apply, as the item cannot be resold.
• After placing an order, you have 4 hours to request a cancellation or modification.
• Once this window has passed, the order enters production, and we can no longer cancel or change it.
• Shipping Costs: Customers are responsible for paying the shipping costs for returning items unless the return is due to our error (damaged or wrong item).
• Return Process: Please contact us first before sending any items back. We will provide you with specific instructions and the correct return authorization.
• Return Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 3–7 business days.
Email: [email protected]
Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110
Phone: +84 968663008